Sultan VIP

Sultan VIP

Gameberry Labs Feature Design

Feature Design

Gameberry Labs

6 months

👀 Overview

An end to end feature design case study with the goal of increasing monetization from the Super whales and Whales (high spenders) in the game using a highly engaging and competitive feature.

My Role

Feature Owner

User Research

System Design

Brainstorming

User flows

Info Architecture

Wire framing

Visual Design

Team

2 Product Managers

1 Senior Game Design

1 Associate Game Designer

1 UI/UX Designer

Data Analytics Team

Art Team

Engineering Team

Time Line

2 months- Design

2 months- Art

2 month- Dev

📝 Context

I worked as a Game Experience Designer at Gameberry Labs on Ludo Star, where I designed features to improve retention, engagement or monetization and and conceptualized rewards based on user preferences and needs. I focused on creating innovative, strategic features that enhanced the user experience while achieving key business objectives, driving both player engagement and monetization.

The Company

Gameberry Labs is a bootstrapped game studio based in Bangalore, India which makes gamifies board games. They have various gamified board games with their games a global success in MENA regions, USA Canada and Europe.

The Product

Ludo Star is a Ludo board game hugely popular in the middle east. It has many play modes from classic to Arrow or Quick giving players the options. It has over 200k+ Daily Active users and 1.5M+ Downloads.

🎯 Objective

Enhance VIP tier communication to clearly convey the value of VIP subscriptions, motivating users to upgrade from their current tier and driving increased monetization.

📝 Scope of the Project

This feature spec includes introduction of a new VIP tier called “Sultan” meaning “Emperor” where we curated and conceptualized benefits which the target archetype would like, along with the revamp of the VIP benefits page to make readability and comparisons easier.

Introduction of New VIP tier

Part 1 of the scope included identifying pain points with current VIp tier and brainstorming rewards and benefits for the new VIP tier

Revamping the information Page

Part 2 of the scope included revamping the UX of the VIP comparison page to highlight how premium and better the ‘VIP Sultan’ is compared to other VIP tiers, as well as making the rewards more visual to make the information more digestible.

10+

Data points observed

20 +

Apps analyzed

500+

Responses to survey

15

Interviews conducted

15+

painpoints recognised

30+

VIP benefits ideas

💬 Interview Findings

“I find VIP confusing. I don’t understand what the benefits are

“ I don’t like playing VIP games, you can’t even talk there. I prefer Private Games “

“I bought VIP so I can show off my badge to everyone else because only few people have it”

“I love the VIP badge, It shows everywhere on my picture. I feel like I’m different from others

“I don’t think its worth buying, I feel the same. I don’t feel like a King

“I’d rather play Ludo Star Clubs games, at least they have cool effects for my profile”

“Why should I buy King VIP when Knight VIP is also the same”

🔍 VIP Audit

Does not look tappable

Hard to compare in this layout

Repetition

Need to add renew policy-

(new regulation requirement)

No CTA, does not look tappable

King gets blended in the gold bg

no visible differentiation between Knight and King rooms

Inconsistency in showcasing individual vs team games

Overall colour plaetter is different from the revamped colour pallette

Not enough space to promote VIP subscriptions

Not alot of visual difference in the benefits

the elements do not look tappable

Information is nested making it difficult to communicate benefits

Text based

Wasted Space

Vague words

🛠️ Screen Breakdown

CTA added to motivate users

Increase real estate for VIP promotion

Increased visual benefits

visual depiction of renewal, upgrade and cancellation

Information regarding VIP subscription policies

Premium tag to show this is the best of all 3

Animated badge

Visually depicted rewards to make it scannable and easy to understand

Contrast to highlight the rewards more

Button to indicate that the reward has an effect or animation and can be previewed by the user

All the show off rewards are shown in rows of 2 to give them more real estate for prominence

Common rewards are shown in rows of 3

👈🏻 When player clicks on any show off reward

Name and Description

Sparkling animation to depict he premiumness

Profile picture to showcase the placement of the badge

Effect around the player’s profile picture for aspirational factor

Exclusive chat bubble branded with VIP elements

Depicted over a profile to show how it would look

Special Sultan room card in VIP room to differentiate it from other VIP rooms

Exclusive bets that only VIP Sultan can host

The effect moves as the player talks to depict the voice visually

Board depicting a game to replicate the actual experience

Room Background that completely changes the look of a VIP room

Special gifting power that only VIP Sultan has

Exclusive unreleased emojis for Sultan VIP

Depicted over a profile to show it would love

Close button to exit whenever the user wants to

Portoflio | Reet Oberoi

Portoflio | Reet Oberoi

Portoflio | Reet Oberoi

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